WinWin Privacy Policy

WinWin collects only the information necessary for account operation, bet processing, identity verification, and fraud protection. The data is provided by the player directly or recorded automatically when using the site.

The platform may collect:

• First and last name, date of birth, e-mail address, and phone number;
• Data provided when contacting support (via chat, mail, or form);
• Transaction and betting history, including deposits and withdrawals;
• IP address, device type, browser, geolocation;
• Documents for verification — passport, bank statement, payment confirmation;
• Answers in surveys and reviews left on the site.

Information about you is collected during registration, logging in to an account, placing bets, depositing, and contacting the support service. The data may also come from third-party services such as payment providers, anti-fraud systems, and analytical platforms.

The collected information is used by WinWin to:

• Creating and maintaining a personal account;
• Processing of bets and transactions (including bank and cryptocurrency payments);
• Providing technical and customer support;
• Verifying your identity and age verification;
• Fulfilling legal obligations, including AML and KYC compliance;
• Preventing fraud and abuse;
• Marketing (if you agree to receive mailings);
• Internal analytics and service improvement.

WinWin uses personal data only within the scope of the law and for the purpose of providing a quality and secure gaming service. Personal data such as name, date of birth, address, documents, and contacts are used for account verification, transaction fulfillment, fraud protection and compliance purposes.

In addition, WinWin may use this data to send informational or promotional messages, but only if you have given consent. Only authorized employees who have signed non-disclosure obligations have access to such data.

The WinWin website uses cookies for your convenience, to analyze activity and to improve the quality of services. Cookies are small text files that are stored on your device when you visit a website.

Among the cookies used are:

• Mandatory — provide basic site functionality (e.g. account login);
• Functional — remember the user’s settings (language, region);
• Advertising cookies — help analyze the effectiveness of marketing (e.g. how many users clicked on an ad).

You can manage cookies through the browser settings. However, disabling some cookies may affect the correct operation of the site.

At WinWin casino, you have the right to control your data. If necessary, it is possible to:

• Request information about the stored data;
• Amend outdated or incorrect information;
• Withdraw consent to receive advertising messages;
• Request to restrict the use of the data for specific purposes.

To do so, please contact the Helpdesk or the Data Protection Officer directly at [email protected]. All requests are handled by the GDPR and other data protection regulations.

Information collected by WinWin may only be released to third parties in strictly defined cases. The company does not sell or rent personal data.

The transfer is possible:

• If required by law (e.g., at the request of public authorities);
• To make payments to payment systems;
• To comply with licenses and anti-money laundering controls;
• If necessary to protect the interests of WinWin or its clients;
• To partners participating in marketing campaigns (only with your consent);
• If the player himself has authorized the transfer of information.

WinWin uses only reliable data transmission channels and requires all partners to maintain confidentiality.

The information you provide to WinWin may be used both internally and by external partners as necessary to perform services or comply with the law. All activities are strictly controlled and comply with the privacy policy.

Your data may be used:

• By WinWin’s servers and technical systems to ensure the operation of the account;
• Payment providers to process transactions;
• Partner companies for bonus programs and promotions (only with your consent);
• WinWin internal services — support, verification department, analysts;
• External contractors providing technical and marketing services (e.g. email newsletters, crisis checks).

Data transfer outside the EU is only possible with additional protection measures complying with international regulations.